As an SA member, you can initiate the enrollment process by sending an email to worldbank@servarussystems.com with the subject line "World Bank Group Staff Association - Send Secure Email." Servarus Systems will then send you a secure email through which you can provide the required enrollment information.

The email must include your Social Security Number (SSN), first and last name, mailing address, city, state, ZIP code, date of birth, and gender. Once Servarus Systems creates your profile, they will e-mail you with the next steps on how to enroll in the Kaiser product of your choice on BeneLink. If you and/or your dependents do not have an SSN, email worldbank@servarussystems.com who will assign a temporary SSN.

If you are interested in enrolling, Servarus Systems will require your personal information (SSN, first and last name, address, city, state, ZIP code, date of birth, and gender) to populate its benefits administration system. This information is protected under U.S. HIPAA privacy regulations and will be used to establish your personal account within the system, which is required before enrollment can proceed.

If you do not have a Social Security Number, please contact Servarus Systems at worldbank@servarussystems.com.

Once your information has been entered into the system, Servarus will email you instructions for enrolling in the Kaiser plan of your choice through BeneLink.

Kaiser Permanente works with two service providers to administer the program. Servarus Systems manages the online benefits administration platform, BeneLink, while Hamilton Insurance manages billing and payment processing.

Once you have completed registration as described above, you will receive a secure email from worldbank@servarussystems.com. The email will contain instructions for accessing the enrollment platform at https://connect.benelink.com, along with your secure login credentials.

Coverage will continue uninterrupted for the calendar year as long as the ST continues to make premium payments. Rates are in effect for the 2026 calendar year.

All payments are processed through an authorized automatic bank draft and will be withdrawn by Hamilton Insurance on the first business day of each month. If funds are unavailable due to insufficient account balances, benefits will be automatically terminated. Please monitor your account regularly to ensure payments are successfully processed. Contact Hamilton Insurance with any questions regarding billing or payments.

ID cards will be mailed and can also be downloaded from the provider’s websites. Coverage is in effect even if you have not received a card.

To locate a summary of the medical plan you selected at the time of enrollment, please log in to https://connect.benelink.com to access your personal account. Click on "Forms" under Product Resources. Kaiser Permanente benefit plans are also available through the "Health Benefits" section located at the top of website.

You may add new family members when you have a qualifying life event such as birth of a child, marriage, or loss of other coverage, etc. Coverage for qualifying life events can be requested by going onto https://connect.benelink.com. From the home page, locate My Account, Request Family Status Change and upload the relevant documents. You may also send a request to worldbank@servarussystems.com with the new information and a service representative will update your records.

Send a request to worldbank@servarussystems.com with your updated information to change your name and address. A service representative will update your records.

STs are required to remain on the plan for the calendar year unless there is a qualifying event such as a contractual separation from the World Bank Group. If you have left the World Bank Group and you are no longer an ST, or if you would like to end your coverage, you must send a written notice to worldbank@servarussystems.com 30 days prior to the requested termination date and before the next payment is processed.

Extended coverage is available at the same rate for an additional 18 months following contractual separation from World Bank Group. To request an extension of coverage, please contact the Hamilton COBRA Team within 30 days of your separation date from the World Bank Group at cobra@hamiltoninsurance.com. Your email should include:

The team will process the extension under COBRA (Consolidated Omnibus Budget Reconciliation Act), a federal law that allows eligible employees and their covered dependents to temporarily continue employer-sponsored health coverage after certain qualifying events, such as termination of employment, a reduction in work hours, divorce, or other qualifying life events. While the coverage remains the same as the active employee plan, the individual is responsible for paying the full cost of coverage.

After your request has been submitted, the following steps will occur:

1. ST Termination is Updated in the Benefits System
   Once the termination is recorded, the system will generate the ST's COBRA enrollment materials within 44 days after the termination date.
2. COBRA Packet is Mailed to the ST
   COBRA packets are automatically generated each Thursday and mailed via USPS to the ST's home address on file. The packet includes detailed information about continuation coverage, enrollment deadlines, premium costs, and payment instructions. STs have 60 days from receipt of the packet to decide whether to elect COBRA continuation coverage.
3. ST Elects COBRA Coverage
   If ST chooses to continue coverage, they must complete and sign the COBRA Enrollment Form included in the packet and return it by mail or email as instructed. This must be done within 45 days of the election date to make the initial payment.
4. Monthly COBRA Premium Payments
   Once enrolled in COBRA, the ST is no longer included in the payroll deduction or ACH process available to active STs. Instead, COBRA premiums must be paid directly each month, either online (preferred) or by check/money order. Payment instructions are provided within the COBRA packet to ensure premiums are properly tracked and applied to their coverage.

This process helps ensure a smooth transition from active ST benefits to COBRA continuation coverage while maintaining uninterrupted access to eligible health benefits.