World Bank Staff Association Benefits at a Glance
Dear STCs and STTs,
The World Bank Staff Association (SA) is inviting the ST community in HQ to attend
one of the webinars listed below for information on group health insurance plans
for WB STs. Plans are offered through Kaiser Permanente (KP), an established insurer and healthcare
provider. All plans are ACA compliant and include coverage for COVID-19.
Kaiser Permanente benefits continue to include coverage for Chiropractic and Acupuncture,
IVF (Infertility), Durable Medical Equipment, Prosthetics and Orthotics, and Hearing
Aids. Vision and dental plans offered through Ameritas are also available. The Ameritas plans are stand-alone
benefits that can be purchased separately or in combination with any of the Kaiser
Permanente medical plans.
Enrollments begin December 4, 2023, and will end December 22, 2023. Coverage is effective
January 1, 2024.
NOTE: Enrolled STs must re-enroll in the current Kaiser Permanente/Ameritas insurance
plans due to change in broker.
Benefits and Coverage: For details about coverage for each of the insurance
plans, please contact Kaiser Permanente Member Services at 800-777-7902 or Ameritas
at 800-300-9566 or Servarus systems at 855-363-0839.
Staff Association cannot provide any details/information about Kaiser Permanente/Ameritas
Health Benefits, Coverage, Plans or other offers.
ELIGIBILITY - Join the Staff Association: In order
to be eligible to participate in this group insurance offer, and so that the Staff
Association can regularly verify that you are indeed a WB consultant, you need to
be an SA member. This is easy to do, and only costs a nominal $30 for a year’s membership.
Click HERE to join.
The SA will be verifying membership. If you are not an SA member then you will receive
an email reminding you to please activate your SA membership. If this is not completed
within the timeframe established in the e-mail, the SA will notify the broker that
the eligibility requirements are not met, and your policy will be canceled.
Questions regarding the plans should be directed to the providers directly. The SA
cannot answer specific questions about the plans.
We hope you find these plans helpful for you and your families.
FAQ's
- How to register and get assistance for enrollment?
To initiate the process, please send an e-mail to
worldbank@servarussystems.com with the subject of "World Bank Consultants-send
secure email." Servarus will then send you a secure e-mail in which
you can respond with the information needed. The information needed includes SSN,
first name and last name, address, city, state and zip, birth date and gender. Once
Servarus sets you up in their system, they will e-mail you with the next steps on
how to enroll in the Kaiser product of your choice on Benelink.
- Enrollment procedure: To assist with enrollment for our group, KP is working
with two companies to manage the plan (Select "Contact" in the above tool bar for
additional info). Servarus Systems, administers the on-line benefit administration
system called "BeneLink" and "Hamilton Insurance" processes billing and payments.
If you are interested in enrolling, Servarus Systems will need your personal information
to populate their benefit administrative system. The required information is protected
under the patient confidentiality rules of the U.S. HIPPA law. This information
will be used to set up your personal home page in the benefit administrative system
and is a pre-requisite to enroll.
Once you have registered (above instructions) you will receive the secure email
from worldbank@servarussystems.com. Within the email are specific instructions with
how to long on to the enrollment platform https://connect.benelink.com and your secure login name
and password. Go to the connect.benelink site and follow the instructions for how
to Enroll in your benefits.
- Coverage Period. Coverage will continue uninterrupted for the calendar year
as long as the ST continues to make premium payments. Rates are in effect for the
2024 calendar year.
No Social Security Number: Contact Servarus Systems at
worldbank@servarussystems.com
- Payment: All payments will be made by an authorized automatic bank draft
and will be drawn by Hamilton Insurance on the 1st business day of each month. If
funds cannot be withdrawn due to insufficient funds, benefits will automatically
be terminated. Please monitor bank accounts monthly to confirm withdrawals are made.
Contact Hamilton Insurance if have questions regarding your payment
- ID cards: ID cards will be mailed and can also be downloaded from the provider’s
websites. Coverage is in effect even if you have not received a card.
- Account Access: To locate a summary of the medical plan you selected at the
time of enrollment, please log in to
https://connect.benelink.com to access your personal account. Click on "Forms"
under Product Resources. This information is also available from KP website.
- Adding Family: You may add new family members when you have a qualifying
event such as having a baby, getting married, or losing other coverage, etc. Coverage
for qualifying events can be requested by going onto https://connect.benelink.com. From the home page, locate
My Account, Request Family Status Change and upload the relevant documents. You
may also send a request to worldbank@servarussystems.com
with the new information and a service representative will update your records.
- Update Personal Information: Changes to your name and address can be made
by sending a request to worldbank@servarussystems.com
with your correct information. A service representative will update your records.
- Termination of Coverage: STs are required to remain on the plan for the calendar
year unless there is a qualifying event such as a contractual separation from the
WBG. If you have left the World Bank and you are no longer an ST member, or if would
like to end your coverage, you must send a written notice to
worldbank@servarussystems.com 30 days prior to when termination of coverage
is requested and before the next payment is processed.
- Extended Coverage. Extended coverage at the same rate is available for an
additional 18 months following contractual separation from the WB. Please email
Eva Ruby De Leon evardeleon@worldbank.org
at the WB SA to make this request.